Aya Elzayadi

Aya Elzayadi

Administrative Manager
Get to know Aya

About Aya

Aya is experienced in different fields such as radio announcing, advertising, Marketing and Customer Service. She joined Sharkawy & Sarhan in 2017 as an administrative manager.

Her Recent Work Experience includes:

Project Manager in an Advertising Agency

  • Raised incremental project revenue 50% by managing multi-company.
  • Decreased production costs 10% and enhanced customer satisfaction by designing advertising production procedures that reduced response times for internal and external client requests.
  • Overseeing a team of 5 including designers and copy writers.

Radio Announcer

  • Interviewed Managers and employees for the radio shows.
  • Hosted 3 shows over a 2 years period – one being comedy chat and jokes, second related to Egyptian proverbs, and the third being a brief about news.
  • Prepared topics day by day with a good writer’s team to be ready while recording episodes.

Customer Care Advisor, Floor Walker and Performance manager 

  • Resolved customer complaints by identifying problems by taking appropriate corrective action – resulted in 50% increase in department’s efficiency.
  • Trained 15 groups of new staff members in providing dedicated customer service to patrons.
  • Highly exceeded the green score card in Net Promoter Score (NPS) 48% for 6 continuous months with the new teams.
  • Achieved best team award for 4 times in 6 months.

 

Areas of expertise

  • Project Manager in an Advertising Agency
  • Radio Announcer
  • Customer Care Adviser, Floor Walker and Performance manager

Courses and certificates

  • Anti-Money Laundering (AML) Certified from the Egyptian Banking Institute (EBI).

Education

  • Law School, English Department.

Languages

  • Arabic
  • English
  • French

Our Team

Aya Elzayadi

Aya Elzayadi

Administrative Manager

GET TO KNOW Aya

Aya is a hardworking, outgoing, honest person. She is friendly, helpful, has a good sense of humor and trustworthy. She's a great problem solver and an active listener.